In the crowded world of insurance agencies, it’s rare to come across one that truly lives up to the promise of treating you like family. But that’s exactly the reputation New England Family Insurance & Financial Solutions, Inc. has built—especially in and around Fall River and the Boston area.
Who Are They?
- Location & Reach: Their main office is in Fall River, Massachusetts — they serve the local area (Fall River and surrounding cities) and maintain presence in greater Massachusetts. (Chamber of Commerce)
- What They Do: They offer a wide variety of insurance services — auto, home, life, renters, commercial, and more. (BBB)
- Reputation & Accreditation: They hold an A+ rating with the Better Business Bureau. (BBB)
- Multilingual Service: Their team is fluent in Portuguese and Spanish, which helps them serve diverse communities in Fall River and nearby areas. (Bar List)
- Independent Agent Status: They work with multiple insurance carriers and act as independent agents. (Bar List)
Given all that, they have the flexibility to tailor plans from various carriers rather than being locked to a single insurer.
How They Actually Treat You Like Family
Below are some of the ways clients and reviews suggest New England Family Insurance goes beyond just selling you a policy:
1. Personalized Attention & Guidance
Choosing insurance can be confusing—the fine print, the exclusions, the trade‑offs. According to their BBB listing, New England Family doesn’t just push you a package; they help you understand what’s in your policy, where your risks lie, and what coverage gaps you might have. (BBB)
They also emphasize helping you read and understand your coverage so there are no surprises later.
2. Flexible Options & Support
- They offer bundles (home + auto, etc.) to help clients save. (MAPFRE Insurance)
- For business clients, they provide a free “On Your Side® Review” to uncover discounts or gaps in coverage. (Nationwide)
- They work on flexible billing/payment plans—important when finances are tight. (Nationwide)
These are not “set‑it‑and‑forget‑it” policies; the agency appears willing to work alongside you.
3. Community Trust & Positive Reviews
- Their Chamber of Commerce listing shows a 4.3-star rating from 100 reviews. (Chamber of Commerce)
- Another listing shows a “5.0” rating from 2,578 reviews. Whether that reflects consistent growth or multiple listings, it suggests a lot of people feel well served. (Chamber of Commerce)
- Specific client feedback often thanks named employees for their attentiveness and help in resolving issues. (“Angie, thank you for always helping me.”) (Chamber of Commerce)
This word‑of‑mouth goodwill is part of what gives them credibility.
4. Accessibility & Local Presence
Because they are based right in Fall River, they can offer in‑person support, which many larger insurers cannot. Clients can walk into their office, talk face to face, present documents, get explanations, and have more relational interactions than an impersonal call center.
Also, their multilingual capacity (English, Portuguese, Spanish) helps them connect with communities that sometimes don’t get that level of service from larger companies. (Bar List)
5. Transparency & Accountability
They publicly list licensure and accreditation. Their BBB page shows they are licensed (Massachusetts license number 18877607) and intentional about being on record. (BBB)
They also encourage checking policies deeply and pointing out unwanted exclusions—meaning they want their clients to know exactly what they’re getting, which is a sign of integrity in a field where surprises and fine print often favor the insurer. (BBB)
In Summary
New England Family Insurance & Financial Solutions has made a deliberate effort to stand out in the Fall River / Boston area by being more than just a policy seller—they strive to act like a neighbor, advocate, and educator. Their multilingual reach, local roots, strong reviews, and hands‑on approach all support the claim that they treat you like family.
