Meeting with New England Family Insurance to discuss coverage options
Auto, home, business, and life insurance coverage options in Fall River MA

Auto, Home, Business, and Life Insurance

New England Family is a trusted insurance agency serving families and businesses throughout Massachusetts and Rhode Island. We compare coverage across multiple A-rated carriers to help you secure the right protection at the best possible price.

Google rating stars showing customer reviews for New England Insurance

5 Stars · 3,064 Google Reviews

Licensed insurance professionals providing trusted service in Fall River MA

Licensed in MA and RI

people receiving personalized insurance service from a local Fall River MA agency

Real people answer, not robots.

New England Family Insurance

Insurance Shouldn’t Feel Like a Second Job

Most people dread dealing with insurance. You call the carrier and spend ten minutes telling a robot you want to speak to a human. You get a renewal notice with a higher premium and no explanation. You try to read your policy and come out more confused than when you started.

And if you have not had a bad experience yet, we want to make sure you never do.

Here is what frustrates people most:

  • Hidden phone #’s, long hold times and yelling representative at robots
  • Policy language written for lawyers, not for real people
  • Renewal increases with no warning and no one reviewing your options before the bill arrives
  • Claims you have to figure out alone because your agency handed you off to an “800 number”
  • Paying for coverage without understanding what you are and are not protected for

You bought a policy. You deserve to understand it and receive the service you’re paying for.

3 Things We Do That Most Massachusetts Insurance Agencies Don’t

As an insurance agency in Fall River serving Massachusetts and Rhode Island, we compare options across multiple A-rated carriers and recommend what fits you.

We serve clients across southeastern Massachusetts and Rhode Island, including Fall River, Taunton, Brockton, Dartmouth, Westport, Seekonk, Swansea, and surrounding communities.

Claims Concierge team managing your insurance claim from start to finish

The Remarket Program: We Check Your Rate Before Your Renewal — Every Time

Most insurance agencies in Fall River sell you a policy and move on. We do not.

About 45 days before your renewal date, our team pulls your policy and checks whether another carrier may offer a better rate for the same or better coverage. If we find an opportunity, we push to get you the difference back. We contact you. You do not have to ask.
We do this because staying on autopilot without checking is not something we are willing to do on your behalf. Savings are not guaranteed, but at a minimum you will know your options before you renew.

Claims Concierge: We Handle Your Claim. We Do Not Sub It Out.

When you have a claim, most insurance agencies hand you a phone number and wish you luck. We do not work that way.

Our Claims Concierge program means your claim is handled by our team directly. Not a third-party claims service. Not an 800 number to someone who has never spoken to you. Us. We file the claim for you, tell you exactly what to document, walk you through every step, and keep you updated while the carrier reviews everything.

One of our clients called us after a pipe burst in her kitchen. She had never filed a home insurance claim before. Our team told her what photos to take, helped her contact the carrier, and stayed in communication through the entire review. She did not have to figure out any of it alone.

Insurance claims concierge support for customers in Fall River MA
Customer managing insurance services with local support in Fall River M

Real People Answer. Every Time.

When you call, text, or WhatsApp us, you reach a real person. No extensions, no phone trees, no voicemail limbo. Most clients reach someone in under 60 seconds.

You can also reach us by text or WhatsApp when calling is not convenient. We serve English, Portuguese, and Spanish-speaking clients.

You Will Know What You Are Paying For.

Deductibles are what you pay before insurance kicks in. Limits are how much the policy pays out. Exclusions are what the policy will not cover. We explain all three before you sign anything.

We do not use industry language to make insurance sound more complicated than it is. If you leave a conversation with us confused, we did not do our job.

We Will Fight for You

We are an insurance agency in Fall River. When you need help pushing back on a rate increase, understanding a carrier decision, or getting a claim moving, we get involved. We work for our clients, not for the insurance companies. When those two things are in conflict, we know whose side we are on.

Getting Started Is Easier Than You Think

Switching to a new insurance agency does not have to be a project.

1

Share What You Have (or What You Need)

Send us your current policy, your renewal notice, or just tell us what you are looking for. Text us, WhatsApp us, call us, or fill out the quote form online. You do not need to have everything organized. We ask the right questions and gather what we need.

2

We Compare Options and Explain

Our team shops your coverage across multiple A-rated insurance carriers. We come back to you with options, explain the differences in plain language, and make sure you understand what each policy covers, including the exclusions most people only find out about at claim time.

3

You Choose. We Handle the Rest. Then We Stay.

You pick what fits. We set up your policy and walk you through the details. After that, we stay in your corner: rate review before renewal, claims support if you need it, and a real person available when you have a question.

Insurance Services We Offer in Massachusetts and Rhode Island

  • Auto Insurance

    Fall River, MA and across Massachusetts and Rhode Island

    Your rate depends on your vehicle, driving history, and coverage needs. As an insurance agency in Fall River, we compare options across multiple auto insurance carriers and make sure you understand exactly what each policy covers before you choose.

  • Home Insurance

    Massachusetts and Rhode Island

    Most homeowners only check their policy when they have a claim. We review exclusions with you upfront so there are no surprises when it matters most.

  • Life Insurance

    For individuals and families in Massachusetts and Rhode Island

    The confusion is usually not whether you need it. It is which type, how much, and what it costs. We explain term and permanent coverage in plain English and help you decide what fits your situation.

  • Business Insurance

    Massachusetts and Rhode Island

    Contractors, offices, retail, service businesses. We help you understand what your contracts require, get certificates of insurance fast, and avoid coverage gaps that tend to show up at the worst possible time.

What Our Clients Say

Here is what having a real person on your side looks like in practice.

“I highly recommend Angie at New England Family Insurance. She provided exceptional customer service throughout the entire process and took the time to thoroughly review my coverage options. Angie responded quickly to my request for a quote and was available by phone, text, and email even after regular business hours. She saved me over $5,000 with the same coverage I had with my previous insurance company.”

Kristen Sarkarati, Massachusetts

“Fran Cecchini is simply outstanding. She managed three separate policies for our large household with multiple vehicles and teenage drivers, and she handled every detail flawlessly. What could have easily been a complicated and overwhelming process felt smooth, organized, and completely under control because of her. Not only did she save us an incredible amount of time, she also saved us a significant amount of money. Fran is the best insurance agent I have ever worked with.”

S.R.T., Massachusetts

“I called many insurance companies and they all offered me double what you got me. Thank you.”

Norma L., Massachusetts (new driver)

3,000+ Google Reviews | Licensed in MA & RI | Real People, Not Robots | Claims Handled In-House

We Are New England Family Insurance

An Insurance Agency in Fall River, MA

We started New England Family Insurance because we believed insurance agencies in Fall River could do better. Better at explaining coverage. Better at staying in contact. Better at actually fighting for clients when it matters.

We are a licensed insurance company intermediary in Massachusetts and Rhode Island, and one of the most trusted insurance agencies serving both states. Our team includes specialists across every major coverage area: auto, home, life, business insurance consultants for contractors and offices, workers compensation, and commercial insurance. We have agents like Angie Rivera, who has been helping Fall River families navigate auto and home insurance since 2006.

That depth matters when your situation is not straightforward. A contractor who needs a certificate of insurance for a job starting tomorrow. A family comparing life insurance options for the first time. A business owner who just got hit with a rate increase and wants to know if they are overpaying. These are not generic questions with generic answers. Our team knows the difference.

We speak English, Portuguese, and Spanish. We serve clients across southeastern Massachusetts and Rhode Island, including Fall River, Taunton, Brockton, Dartmouth, Westport, Seekonk, Swansea, and surrounding communities. You can reach us at 101 President Ave, Suite 1, Fall River, MA 02720, or by phone at 508-672-2997.

We are not a carrier. We work for the people who call us, text us, and trust us. When you have a claim, we handle it directly. When your renewal comes up, we review it before you even see the notice. When you have a question, a real person picks up.

We treat our clients like family. The kind of family you actually want to hear from.

Your Renewal Is Coming. The Window to Act Is Shorter Than You Think.

Most people only think about their insurance twice a year: when the renewal notice arrives and when something goes wrong.

If your renewal is within the next 90 days, now is the right window. Our team typically needs about 45 days before your renewal date to do a proper comparison. After that, your options get tighter.